Terms and Conditions

Shipping Policy

Shipping Methods & Costs

Depending on the item(s) you purchase on Aqualogixfitness.com and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). The shipping charge will be based on the delivery method you choose.

Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12 p.m. PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

United States

Standard Ground, (Up to 8 business days) – Free on orders over $99

Most items may be shipped to the 48 contiguous United States via Standard Ground (USPS Parcel Select or UPS) service. You can expect your order to arrive within about 5 (but up to 8) full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Expedited Ground, (Up to 4 business days)

Most items may be shipped to the 48 contiguous United States via Expedited Ground service (UPS or USPS Priority Mail). You can expect your order to arrive within 4 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

U.S. Virgin Islands and Puerto Rico

USPS Priority, (3-8 business days)

Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

P.O. Boxes

USPS Priority, (3-5 business days)

Most items may be shipped via USPS, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Military APO / FPO Addresses

USPS Priority, (3-8 business days)

Most items may be shipped via USPS, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

International Shipping*

USPS Priority International Mail (6-10 business days)*

UPS Worldwide Expedited SM (5 days)*

UPS Worldwide Express SM (3 days)*

*Please be aware that the customer is responsible for payment of any local customs or duties collected in the destination country, if applicable.

Shipping Rules & Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

You will be charged at time of order for items purchased with a credit card or debt/bank card immediately upon order confirmation.

Please call a Customer Service Representative at 866-603-1156 if you have any questions.

Tracking Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 24 hours before the package is checked into the carrier’s tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 24 hours.

Orders placed on Aqualogixfitness.com may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, your Order History on Aqualogixfitness.com will not offer tracking information but will still offer order status and other details. To learn the difference between tracking information and order status, please read the information provided below.

Finding Your Order Status

The status of your order is easy to find.

Check your email. You are required to enter an email address during checkout, so that you may receive emails regarding the status of your order.

Visit the website. You may sign in at Aqualogixfitness.com.com for your Order History at any time. Information about your open orders, tracking, and past orders is available.

Contact us. If you still have questions about your order, please contact us via email @sales@aqualogixfitness.com or call 866-603-1156.

How is order status different from tracking information?

The status of your order is supplied by Aqualogixfitness.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS or U.S. Postal Service) that may provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available.

*Tracking information may not be available for up to 24 hours after an item is shipped from our warehouse.

Item Availability

The availability of an item is clearly noted on the Product Detail page as “In Stock”. Most items are In Stock and ready to ship. For more information, please read the details below.

In-Stock Items

Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse no later than the end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Delivery of Your Items

Delivery time of purchased items depends on your location and designated shipping method. We generally do not require orders be signed for, but this can also be at the option of the carrier. We suggest that you have a safe place for your carrier to leave packages you are otherwise unable to collect.

Items are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the United States. If you receive an email notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

Return Policy

Exchanges

If you wish to exchange an item, you must return the item by following the return instructions above and re-order a new item at Aqualogixfitness.com or please contact our Customer Service department at 866-603-1156 to assist with placing a new order.

Please send the items you wish to return to the address listed above. Once received back and condition of the product is verified you will be granted a refund for the product purchase cost. Please contact us if you have any questions on this. @sales@aqualogixfitness.com.

International Customers:

*Please be aware that the customer is responsible for payment of any local customs or duties collected in the destination country, when applicable. If package is refused and returned to us, you maybe eligible for refund of the equipment price, minus original shipping and any return shipping surcharges.

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